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Knox County Jail

The Knox County Sheriff’s Office operates three facilities:

  • The Detention Facility located at 5001 Maloneyville Road in East Knox County
  • The Knox County Jail in downtown Knoxville in the City County Building at 400 Main Street
  • The Work Release Center, also on Maloneyville Road

Detention Facility Phone Numbers
PBX Operator - (865) 281-6700
Lobby Visitation - (865) 281-6728
Bond Information - (865) 281-6728

Knox County Jail Phone Numbers
PBX Operator - (865) 215-2476 or 215-2484

Detention Facility

Knox County Sheriff's Detention Facility - 5001 Maloneyville Road

Effective April 14, 2014 all visitation for corrections facilities will be done by video. Remote visitation is available to conduct in the comfort of your home via personal computer. Visits are 15 minutes in duration and may be scheduled four times per week at a cost of $5.99 per visit (0.40 cents/minute). You must set up an account by logging onto prior to scheduling a visit. The following schedule will begin on April 14, 2014:

Detention Facility Visitation Hours:

Mornings: 8:00 a.m. to 10:30 a.m.

Evenings: 6:00 p.m. to 8:30 p.m.

Daily Schedule:










Unit 3

Unit 2, 3, and 4

Unit 1, 3, and 6

Unit 3

Unit 3

Unit 1, 3, and 6

Unit 2, 3, and 4


Unit 3

Unit 1, 3, and 6

Unit 2, 3, and 4

Unit 1 and 3

Unit 3

Unit 2, 3, and 4

Unit 3 and 6

KCJ Visitations are available 7 days a week from 9:00am-9:00pm

Work Release Center Visitations are available 6:00pm – 10:00

All remote visitations are scheduled at

If you do not have a home computer or do not wish to use remote visitation, you may utilize the public kiosks located at the Work Release Center.  To schedule these visits call 865-281-6700 and select option 6 (visitation information). A staff member will assist you in scheduling your visit.  After your first public kiosk visit, you may schedule your next week’s visit on the kiosk provided. 

Handicap visits will be conducted at the Detention Facility Lobby and may be scheduled by calling 865-281-6700 and selection option 6.

Miscellaneous Information

Jail ATMs are located in the lobby of the Knox County Sheriff’s Detention Facility and the Knox County Jail.  You may place cash into the ATM for the inmate for a $4.95 surcharge.  ATMs will also accept credit cards for a 10% surcharge.

Money Orders and Cashier’s Checks will be accepted by MAIL ONLY. A $2.50 surcharge will automatically be placed on all Money Order and Cashier’s Check received. Do not include any letters or correspondence with the Money Order or Cashier’s Check, as it will not be given to inmates.

Mail Money Orders or Cashier’s Checks to:
Knox County Detention Facility
5001 Maloneyville Road
Knoxville, TN 37918

Money Orders and Cashier’s Checks should be made out to:
Knox County Sheriff’s Detention Facility
In Care of: (Inmate’s Name and IDN) 

Personal Property

Personal property will not be accepted unless prior approval has been obtained from the Facility Commander or his/her designee.

Inmates may release personal property 24 hours a day, 7 days a week.

Money will only be released Monday through Friday during normal business hours.  A “Property Transfer Receipt” must be completed prior to the money or property being issued.

Release of Funds to Inmates

All inmates being released from a Knox County Correctional Facility will be issued a check for the balance of their “Inmate Money Account.”  Inmates may pick up their checks at the Knox County Detention Facility between the hours of 8:00 a.m. and 8:00 p.m., Monday through Friday only, excluding holidays.  A receipt and a valid form of identification are required.

Note: All monies not claimed within one year will be cancelled and the funds transferred to the State of Tennessee as unclaimed funds.

Mailing Address

Name of Inmate (Include IDN)
Unit Number, Pod Assignment
Knox County Sheriff’s Detention Facility
5001 Maloneyville Road
Knoxville, Tennessee 37918

Inmates may receive correspondence only on a standard postcard, rectangular at least 3-1/2 inches high x 5 inches long x 0.007 inch thick no more than 4-1/4 inches high x 6 inches long x 0.016 inches thick.


Messaging is now available through .  After establishing an account with JAILATM, you may send messages to inmates incarcerated in all Knox County Sheriff’s Office Facilities.  Inmates may also send messages to email addresses as well.


An inmate may not receive incoming telephone calls.  Upon being processed in the facility, he or she will receive a “Pin Number.”  Once the “Pin Number” has been assigned, the inmate may be allowed to call at specified times during the day.

If there is an emergency, call (865) 281-6700 (Detention Facility) or (865) 215-2484 and advise the operator of the situation.  When the emergency is verified, then the call can go through.

Frequently Asked Questions about Video Visitation:

Q. When I sign on to JAILATM.COM, it sometime will not advance to the scheduling screen?

A. When choosing a web browser for this service consider using Microsoft Explorer or Google Chrome, some other browsers will not work with the website.


Q. When I am on a visit call, the inmate tells me they cannot see my face?

A. Our visitation system uses facial recognition technology that requires you keep your face only in the camera area.  There is a box that shows you what the inmate can see and will advise you when your face is positioned correctly or not at all times.  You should always refrain from allowing other persons or objects to come between your camera and your face.


Q.  How long are the remote video visits and how much do they cost?

A. Each video visitation is 15 minutes and costs $5.99 for the entire 15 minutes.  You or the inmate may terminate the call at any time, however and will only be charged for the time you use the system.


Q. I lost my password, I had connection problems, transaction issues, or I am having problems using the system?

A. Email Monday through Friday, 8-4 Central time and include the name of the facility, transaction date, your name, recipient’s name and your contact information.


Q. How do I utilize the free visits on the public kiosks?

A.  Public kiosks are available for use by the public at the Work Release Center on Maloneyville Road.  These visits must be scheduled within a week of the desired visit. You may schedule your visit by calling 865-281-6728.  Visits at this site are for all Adult Jails operated by the Sheriff’s Office and adhere to the schedules found on the website at  After scheduling your visit, you will be required to arrive to the facility prior to your visit and present your identification.  You will be subject to a search and please leave your personal belongings in your car.  After check-in, you will be directed to the kiosk and there you will enter your identification and choose your inmate to visit. 


Q.  Can I still visit in person at the jail?

A.  No, video visitation has been adopted for all Adult Jails operated by the Sheriff’s Office.


Q. What  happens if I miss my video visitation or forget to log on?

A.  Visits that are not used are not charged. You will retain credit JAILATM.COM.


Q.  Are there any rules while my video visit is taking place?

A.  Yes.  All visits are subject to monitoring at any time, so any signs of indecency, including nudity or pornographic activities will result in termination of the visit and future visits. 


Q. When does these visit start?

A. Video visitations begin on April 14, 2014.  Scheduling will begin on April 7, 2014. 


Q. Is there anyone who is not allowed to video visit?

A. Yes.  Anyone who is party to an active order of protection with an inmate that is not allowed contact will not be permitted to visit.

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